Quality Assessments
BLK’s Quality Assessment Program includes regular and ongoing dialog with our clients and candidates to discuss their experience in working with us. Feedback is used in developing and tracking metrics for improving services and establishing goals. Berman Larson Kane serves as a nationally recognized firm by NAPS.
Testimonials:
“Recently, I obtained a contract position with (international electronic company) through the efforts of Susan Cocchiaro,PHR,CTS, Manager, H.R. Division and Business Development. It would be easy to say Susan was simply doing her job. But, after losing my previous position in June of 2006 and contacting a number of recruiters, the efforts of Susan should be called to your attention and acknowledged. In today’s world where personal attention and consideration are lacking, Susan was at all times professional and certain to always follow-up, return phone calls and give very constructive advice on preparation for an interview. In this age of the website job search, Susan brought that personal concern which is lacking in so many recruiters.”
- HR Candidate, 2007
"Marcie Marsh along with the entire group at BLK have always provided me with top level candidates. They always go above and beyond with the professionalism and expertise. I will continue to use their services for many years to come. "
- HR Director, Pharmaceutical Company
"The professionalism, courtesy and follow through demonstrated by Lori, representing Berman Larson Kane, has been refreshing and has made my experience in finding a perfect position surprisingly pleasant.
"Having been both a hiring manager working with agencies to hire qualified candidates and a candidate looking for an ideal position I have found that often, the biggest challenges are the lack of knowledge that many agencies have regarding a position and their lack of follow-through. This was not the case here. During the interview process, Lori provided me with a detailed description of the position, in-depth background about the company and the individuals that I was to interview with. Lori was extremely thorough and diligent in her role, which made the interview process much more productive for me and the client. Throughout the hiring process she was just as proactive and professional in ensuring that no question or concern went unaddressed. I dealt with only one person, and did not feel as though I was only a paycheck to her at the end of the day. I truly felt as though that she had my best interest in mind in conjunction with that of the client's.
"In the future I will have no hesitation in working with Lori (Berman Larson Kane) whether I am seeking new employees for my team or a new position for myself. I also feel that I can recommend them strongly to colleagues and friends without any hesitations."
- Satisfied Candidate
“Just a note to let you (Joanne Ehlermann, PHR, HR Recruiter) know how well, our newly hired Vice President of Compensation is doing. I know it was a struggle finding him, and I know how much effort you put into placing someone here, but I am so glad we waited until we found him. He’s the perfect guy for the job and has handled himself extremely well in our initial client meetings. I am very happy with him, Joanne, and thank you for all the hard work you put into sourcing him for us."
- Senior HR Executive, Educational Publisher
"I appreciate that you(Amy Alvarez, PHR, CPC, VP Recruiting) called me back to let me know your client would not be pursuing my candidacy. I think this is the first time in the 29 years I have been dealing with staffing firms that this has happened. I wish everyone in your profession was as honest and straightforward as you are. Thanks for your help."
- A recent project manager candidate